HOW DOES THE MADE TO ORDER PROCESS WORK?
Made to Order items are fixed designs, which will be produced after an order is placed. Typically, a made to order style will be produced and ready to ship in 1-2 weeks.
WHERE ARE YOUR GARMENTS MADE?
All items are completely designed and handmade in house.
IS YOUR BRAND ETHICAL & SUSTAINABLE?
I try to be as ethical and sustainable as possible. Every single stock item and made-to-order item is designed and handmade by me at my studio in Columbia, SC. I only hold a small batch of stock items and made-to-order items are made once it has actually been ordered. I do this in order to reduce any unnecessary waste and also to be able to cater to any shape or size. All fabrics are sourced by me in the USA and Canada. If you order a garment from Anton & Maxine it is professionally tailored and designed, made with care and very limited in number.
WHAT PAYMENT METHODS DOES ANTON & MAXINE ACCEPT?
We accept payment by credit card via Squarespace.
WHAT IF I HAVE A QUESTION ABOUT MY ORDER?
Please email me at email@example.com. I am ready to answer your questions about existing orders, shipping, and returns Monday through Friday, between 9:00 a.m. and 6:00 p.m. EST.
WHAT COUNTRIES DOES ANTON & MAXINE CURRENTLY SHIP TO?
I currently only ship to the US. More countries are planned in the future.
WHAT IS YOUR SHIPPING TIME?
For stock products I will ship your order within 1 to 3 business days. For made to order products, I will ship your order within 1-2 weeks. Actual transit times may vary.
WILL I PAY TAX, FEES, OR ANY DUTIES ON MY ORDER?
Yes, customers pay sales tax. This will be added to your order at check out.
Orders refused at the point of delivery will incur return shipping charges as well as a restocking fee equivalent to the duties and taxes levied upon the original shipment. We are required by law to list directly on the package the full retail value of items ordered. On rare occasions, customs agents may delay the delivery of, open, and/or examine the contents of packages at their discretion. For more information on customs fees and procedures, please contact your local customs office.
WHAT IS YOUR RETURN POLICY?
For stock products, exchanges are accepted for a different size of the same style only. Return shipping fees are the responsibility of the customer.
For an item to be eligible for exchange:
It must be unused, unworn, unwashed, and undamaged.
It must have all original tags attached.
Due to the nature of our made to order styles, all sales are final.
If you receive a defective or damaged item and you contact us immediately. In the unlikely event that you are unhappy with your purchase, feel free to get in touch with us so we can help you find a solution by emailing firstname.lastname@example.org
HOW SHOULD TAKE CARE FOR MY ANTON & MAXINE GARMENTS?
I recommend all items to be machine wash cold or hand washed, hand dried and steam ironed. Please do not bleach or tumble dry your ORTL pieces.
WHAT IF I DON’T SEE MY SIZE AVAILABLE?
Please email email@example.com. Most of the time, I can accommodate my customers.
HOW DO I ORDER MY CORRECT SIZE?
Please check my sizing guide below.
HOW DOES YOUR SIZING WORK?
Anton & Maxine sizing chart.
XS - Bust 31.5" - 32.5" • Waist 24.5” • Hip 33.5"- 34.5"
S – Bust 33" - 33.5"• Waist 25” – 26.5” • Hip 35"- 36.5"
M - Bust 34" – 36.5" • Waist 27” - 29” • Hip 37- 38.5"
L - Bust 37" – 39" • Waist 30” -32” • Hip 40"-41.5"
XL - Bust 39.5" - 40"• Waist 33” – 35.5” • Hip 43"-44.5"
XXL – Bust 40.5” – 43“• Waist 36” – 38.5” • Hip 45”-48”
WHAT IF I HAVE ANOTHER QUESTION?
Please email me at firstname.lastname@example.org
USE AND COLLECTION OF INFORMATION
When you purchase something from our online store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address. When you browse our site, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We may disclose your personal information when you ask us, or we believe we are required by law to do so.
Email marketing: With your permission, we may send you emails about our store, new products, and other updates. You can opt out of these emails at any time using the Unsubscribe instructions provided in such communications or contacting us at email@example.com
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at firstname.lastname@example.org
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the way your personal information will be handled by these providers.
Remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Google Analytics: This website uses Google Analytics, including Demographics and Interest Reporting, to help us learn about who visits our site to enhance customers' shopping experience and improve the performance of our operations. Google Analytics uses first-party and third-party cookies to track visitor interactions with our site. Google collects this information anonymously without identifying individual visitors. You can opt out of Google Analytics without affecting how you use this site. For more information, visit this Google page.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
As you navigate this site, your web browser may store information on your computer in the form of a "cookie." Cookies are simple text files. They are needed to facilitate automatic logins, password authentication, shopping cart functions, personal preference settings, and a variety of other functions. Most web browsers allow users to clear or block cookies. Refer to your browser's instructions to learn more about such features. Please note that deleting or disabling cookies may limit your user experience.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
The Children's Online Privacy Protection Act (COPPA) imposes certain requirements on web sites directed at children under 13 that collect information on those children and on web sites that knowingly collect information on children under 13. Anton & Maxine is not directed at children under 13 and does not knowingly collect any personal information from children under 13.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at email@example.com
Anton & Maxine LLC
713 Saluda Ave
Columbia, SC 29209
Effective as of September 23, 2020